Website Privacy Policy

Last updated: February 2026

1. Introduction

Safety Mate Trading FZ-LLC ("we", "us", "our"), a company registered in the Ras Al Khaimah Economic Zone (RAKEZ), United Arab Emirates, respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect information when you visit our Website and use our services, in accordance with UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data ("PDPL") and its implementing regulations.

2. Information We Collect

We may collect and process the following personal data:

• Identity data: Name, job title, company name
• Contact data: Email address, telephone number, business address
• Account data: Information required to set up and manage your client account
• Financial data: Payment card details, bank account information, billing address
• Transaction data: Details of services you have purchased, invoices, purchase orders
• Technical data: IP address, browser type and version, device information, pages visited, time zone setting
• Usage data: How you interact with our Website and services

3. Legal Basis for Processing

Under the PDPL, we process your personal data based on one or more of the following lawful grounds:

• Consent: Where you have given clear consent for us to process your personal data for a specific purpose
• Contractual necessity: Where processing is necessary to perform a contract with you or to take pre-contractual steps at your request
• Legal obligation: Where processing is necessary to comply with UAE federal or emirate-level legal obligations
• Legitimate interest: Where processing is necessary for our legitimate business interests, provided these do not override your rights

4. How We Use Your Information

We use the information we collect for the following purposes:

• To set up and manage your client account and accurately record which services you require
• To provide you with the information, products and services you request, and honour any service agreement you have with us
• To provide necessary documentation such as invoicing, service agreements, and other relevant business information
• To meet our legal obligations including tax, invoices and accounting records as required by UAE law
• For internal research and statistical purposes when we evaluate our range of services
• To notify you about changes to our services or pricing structures
• To manage customer service queries efficiently
• To administer our Website and for internal operations including troubleshooting, research, and data analysis
• To improve our Website to ensure the content is presented in the most effective manner for you and your device
• For the processing of card payments and electronic banking transactions

5. Marketing Communications

We will only send you marketing communications where you have provided your explicit consent. You may withdraw your consent and opt out of marketing communications at any time by contacting us at privacy@safetymate.ae.

6. Cookies

We use essential cookies to ensure our Website functions properly. We may also use analytics cookies to understand how visitors use our Website. You will be asked for your consent before any non-essential cookies are placed. You can control cookies through your browser settings.

7. Data Sharing

We do not sell your personal data. We may share your information with:

• Our accountants for book keeping and audit purposes
• Payment processors for card and electronic banking transactions
• Service providers who assist in operating our Website and delivering our services
• Professional advisers (lawyers, auditors)
• UAE regulatory authorities or law enforcement when required by applicable law

Where we engage third-party processors, we ensure they are bound by appropriate data processing agreements in compliance with the PDPL.

8. Data Security

We implement appropriate technical and organisational measures to protect your personal data in accordance with the PDPL, including SSL encryption and secure hosting infrastructure. All payment transactions are encrypted and processed securely.

9. Your Rights Under the PDPL

Under the UAE Personal Data Protection Law, you have the right to:

• Access your personal data and request a copy of the data we hold about you
• Rectify inaccurate or incomplete personal data
• Request erasure or destruction of your personal data where it is no longer necessary
• Request restriction of processing in certain circumstances
• Object to processing of your personal data, including for direct marketing purposes
• Data portability - receive your data in a structured, commonly used format
• Withdraw consent at any time, without affecting the lawfulness of processing carried out prior to withdrawal
• Lodge a complaint with the UAE Data Office if you believe your rights have been violated

To exercise any of these rights, please contact us using the details in Section 13 below.

10. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, and to meet our legal obligations under UAE law including tax and accounting requirements. When personal data is no longer required, it will be securely deleted or anonymised.

11. International Transfers

Your data may be stored and processed in the UAE. If we transfer personal data outside the UAE, we ensure that adequate safeguards are in place as required by the PDPL, including ensuring the recipient country provides an adequate level of data protection or that appropriate contractual protections are in place.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page.

13. Contact Us

For privacy-related enquiries, to exercise your rights under the PDPL, or to opt out of marketing communications, contact us at:

Email: privacy@safetymate.ae
Safety Mate Trading FZ-LLC
Building FDCW2254 Compass,
Al Shuhada Road,
Ras Al Khaimah,
United Arab Emirates

This privacy policy applies to this website only. The Safety Mate® application has a separate privacy policy available within the app.